Privacy Policy

Commitment to Privacy – The appropriate collection, use and disclosure of patients’ health information and client’s personal information is fundamental to our day-to-day operations and to patient care. Protecting the privacy and the confidentiality of patient personal information is important to the Veterinarians and team at Caledon-Vaughan Veterinary House Call Services
We strive to provide our patients with excellent medical care and service. Every member of Caledon-Vaughan Veterinary House Call Services must abide by our commitment to privacy in the handling of personal information. This policy was last modified on the 18th day of January, 2022.

Applicability of This Privacy Policy – Our Privacy Policy attests to our commitment to privacy and demonstrates the ways we ensure that patient/client privacy is protected. Our Privacy Policy applies to the personal health information of all our patients that is in our possession and control.

What is The Pet’s Health Information? – The pet’s health information means identifying information about an individual relating to their physical health (including medical history), the providing of health care to the pet.

The 10 Principles of Privacy – Our Privacy Policy reflects our compliance with fair information practices, applicable laws and standards of practice.

Accountability – We take our commitment to securing patient privacy very seriously. Each veterinarian and employee associated with the Practice is responsible for the personal information under his/her control. Our employees are informed about the importance of privacy and receive information periodically to update them about our Privacy Policy and related issues.

Identifying Purposes: Why We Collect Information – We ask you for information to establish a relationship and serve your medical needs. We obtain most of our information about you directly from you, or from other health practitioners whom you have seen and authorized to disclose to us. You are entitled to know how we use your information. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose.

Consent – You have the right to determine how your pet’s health information is used and disclosed. For most health care purposes, your consent is implied as a result of your consent to treatment. Withdrawl of Consent to disclose to other veterinary offices could result in details in treatment and disrupt continuity of care.

Limiting Collection – We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the provision of your pet’s medical care.
Limiting Use, Disclosure and Retention The information we request from you is used for the purposes defined. We will seek your consent before using the information for purposes beyond the scope of the posted Privacy Statement. Under no circumstances do we sell patient lists or other personal information to third parties. There are some types of disclosure of your personal health information that may occur as part of this Practice fulfilling its routine obligations and/or practice management. This includes consultants and suppliers to the Practice, on the understanding that they abide by our Privacy Policy, and only to the extent necessary to allow them to provide business services or support to this Practice. We will retain your information only for the time it is required for the purposes we describe and once your personal information is no longer required, it will be destroyed.

Accuracy  -We endeavour to ensure that all decisions involving your personal information and your pet’s medical information are based upon accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.

Safeguards: Protecting Your Information – We protect your information with appropriate safeguards and security measures. The Practice maintains personal information in electronic files. Access to personal information will be authorized only for the veterinarians and employees associated with the Practice, and other agents who require access in the performance of their duties, and to those otherwise authorized by law. We provide information to health care providers acting on your behalf, on the understanding that they are also bound by law and ethics to safeguard your privacy. Other organizations and agents must agree to abide by our Privacy Policy and may be asked to sign contracts to that effect. We will give them only the information necessary to perform the services for which they are engaged, and will require that they not store, use or disclose the information for purposes other than to carry out those services. Our computer systems are password-secured and constructed in such a way that only authorized individuals can access secure systems and databases. If you send us an e-mail message that includes personal information, such as your name included in the “address”, we will use that information to respond to your inquiry. Please remember that e-mail is not necessarily secure against interception. If your communication is very sensitive, you should not send it electronically unless the e-mail is encrypted or your browser indicates that the access is secure.

Openness: Keeping You Informed – The Practice has prepared this plain-language Privacy Policy to keep you informed. If you have any additional questions or concerns about privacy, we invite you to contact us by phone and we will address your concerns to the best of our ability.

Access and Correction – With limited exceptions, we will give you access to the information we retain about you within a reasonable time, upon presentation of a written request and satisfactory identification. We may charge you a fee for this service and if so, we will give you notice in advance of processing your request.

If you find errors of fact in your personal health information, please notify us as soon as possible and we will make the appropriate corrections. We are not required to correct information relating to clinical observations or opinions made in good faith. You have a right to append a short statement of disagreement to your record if we refuse to make a requested change. If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision.

Challenging Compliance – We encourage you to contact us with any questions or concerns you might have about your privacy or our Privacy Policy. We will investigate and respond to your concerns about any aspect of our handling of your information. In most cases, an issue is resolved simply by telling us about it and discussing it. You can reach us at:

Caledon-Vaughan Veterinary House Call Services
75039 – 405 Queen St. S
Bolton, ON
L7E 2B0 416-894-3871 info@cvhousevet.com